Partially unavailable (AWS outage)

Uptime Impact: 2 hours, 56 minutes, and 25 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Oleksii Ianchuk
Recovering

We see that AWS is recovering. Continue to watch the situation.

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Oleksii Ianchuk
Updated
  • Contact imports: uploads and list processing may stall or error.
  • Campaigns: scheduling and sends from the Campaigns module may be delayed or fail to start.
  • Root cause: Ongoing AWS disruption in the region hosting Mailtrap services.
  • Current status: Monitoring AWS recovery.
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Oleksii Ianchuk
Identified
  • Impact: Email sending works; suppression features are degraded.
  • Root cause: Ongoing AWS service disruption in the region hosting Mailtrap.
  • Current status: Our checks confirm email sending is operational. Suppressions (viewing, updates, and new entries) may fail or be delayed.
  • Workarounds: None required for sending. We’ll try backfill suppression updates once AWS stabilizes: https://health.aws.amazon.com/health/status
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Oleksii Ianchuk
Began at:

Affected components
  • Email Sending API/SMTP
    • API
    • SMTP
    • Tracking